Refund and Returns Policy

This is a sample page.

1. Vehicle Return Conditions
   1 On the agreed date and time stated in the rental agreement
   2 In the same condition as issued (excluding normal wear and tear)
   3 With all accessories and documents provided (keys, logbook copy, etc.)
   4 With the agreed fuel level
   Failure to meet these conditions may result in additional charges.
2. Late Returns
   1 A grace period of 1 hour may be allowed (subject to approval)
   2 Returns beyond the grace period will attract extra hourly or full-day charges
   3 Continued delay without communication may result in penalties or vehicle tracking/recovery
   action
3. Early Returns
   1 No refunds will be issued for unused rental days unless agreed in advance
   2 In special cases, partial refunds may be considered at management discretion
4. Refund Policy
   1 Booking cancellations made at least 24–48 hours in advance may qualify for a refund
   2 Same-day cancellations or no-shows are non-refundable
   3 Refunds will be processed within 7–14 business days via the original payment method
5. Security Deposit
   1 A refundable security deposit is required before vehicle release
   2 The deposit will be refunded within 24–72 hours after vehicle inspection
   3 Deductions may be made for damages, missing items, traffic fines, or fuel discrepancies
6. Vehicle Condition & Damages
   1 The renter is responsible for the vehicle during the rental period
   2 Any damage, accident, or loss must be reported immediately
   3 Repair or insurance excess costs may be deducted from the deposit
7. Fuel Policy
   1 Vehicles must be returned with the same fuel level as provided
   2 Failure to do so will attract refuelling charges plus service fees
8. Cancellation Policy
   1 Free cancellation if done within the allowed notice period (e.g., 24–48 hours)
   2 Late cancellations may incur a cancellation fee
   3 No refund for no-shows or last-minute cancellations
9. Extensions
   1 Rental extensions must be requested before the expiry of the current rental period
   2 Extensions are subject to vehicle availability and additional charges
10. Non-Compliance
    1 Additional charges
    2 Termination of the rental agreement
    3 Legal action where necessary under Kenyan law
    Note: This policy is governed by the laws of Kenya, and the company reserves the right to update it
    at any time without prior notice.